Your details have been provided by the bank as someone with access to the property. The survey helps us gather up-to-date information to ensure an accurate property valuation.

The survey is short and simple. It includes questions about the property’s features, condition, and any recent changes. You may also be asked to upload recent photos.

Completing the survey helps ensure the valuation reflects the current condition of the property.

We can help you complete it over the phone if you prefer that option.

The survey typically takes 3- 5 minutes to complete, depending on whether you are submitting photos.

The bank has a range of different valuation types that they use depending on the lending requirements. 

For this particular property and loan, the bank has suggested this valuation can be a “remote assessment” and that a physical on-site inspection is not needed.   

With a wealth of data sources available, such as imagery, attribute data and planning information we are able to make an accurate assessment that has been tested by the banks.

We may ask for clear, recent photos of key areas such as:

• Front and back of the property

• Kitchen and main living areas

• Bathrooms

• Any recent renovations or unique features

You’ll be given a secure link to upload your photos directly. No special software or log-in is required—just click the link and follow the prompts.

The information and photos will only be used by our valuation team and kept confidential. They won’t be shared publicly or used for marketing purposes.

No. As someone living in the property, your input is sufficient to complete the job. If you are happy to complete the survey and provide up-to-date photos that would be greatly appreciated.

The upload feature will allow you to use your device’s camera to take new photo(s).

You’ll find contact details included in each message we have sent you. Our team is here to help if you have any issues or need assistance.